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Our Legal Terms and Your Account Rights

These terms set out the legal relationship between you and greatwall99 — covering how your account is governed, what conditions apply to your use of the platform, and how access is determined by local law.

Account TermsData PracticesJurisdiction ConditionsYour RightsContact Paths
greatwall99 Our Legal Terms and Your Account Rights
DATA AND SECURITY

How We Handle Your Data and Account Security

Your personal information is collected only for account operation, identity verification and payment processing. We do not sell your data to third parties. Account security relies on one-time password verification at login — your OTP is sent to your registered mobile number and expires within minutes. Retention of your account records follows applicable regulatory periods; you may request a summary of what we hold by contacting support. Cookie use on the site is limited to session management and performance measurement.

Data Retention

We retain account and transaction records for the period required under applicable regulations. After that period, records are deleted unless an active dispute or legal hold requires us to keep them.

Cookie Policy

Cookies on this site handle session continuity and measure page performance only. No third-party advertising cookies are placed without a clear consent step presented to you at first visit.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can suspend your account within minutes of a verified report.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit your request through the email support path and include your registered account details for identity verification.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries, account disputes and requests to review your personal data all go through dedicated contact paths. Whether you are in Shah Alam or anywhere else in Malaysia, the same channels apply. Raise your concern through live chat first for faster triage; formal written requests should use the email path.

Team online

Live Chat

Reach the support team directly through live chat on the site for account-related legal queries, eligibility questions or policy clarifications. Available during platform operating hours.

Email Support

Submit formal data requests, account dispute notices or written legal queries by email. We aim to acknowledge formal submissions within two working days and respond substantively thereafter.

Account Panel

Log in to your account panel to manage consent preferences, review transaction records relevant to a dispute, or initiate a withdrawal verification before raising a formal query.

What You May Be Asking About Our Legal Terms

The questions below cover what Malaysian players most commonly ask about account eligibility, data rights, policy changes and dispute steps. If your question is not here, reach us through live chat or email.

Access depends on local law and is available only where local law permits. You are responsible for confirming that your use complies with the laws applicable in your region before opening an account.

We retain your records for the regulatory period required after account closure. Once that period passes, your data is deleted unless an active dispute or legal obligation requires us to hold it longer.

Yes. Submit your request by email with your registered account details for identity verification. We aim to acknowledge the request within two working days and provide the data summary thereafter.

Raise the dispute through live chat first so our team can review your account records directly. For formal escalation, submit a written notice by email and include your account reference and the relevant transaction details.

Deposits via Touch 'n Go eWallet, Boost or GrabPay are subject to both our account terms and each payment provider's own terms. We do not override those provider conditions — both sets of terms apply simultaneously.

We publish amendments on this page with reasonable advance notice. Continued use of your account after a published change constitutes your acceptance of the updated terms. Check this page periodically to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.