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What You Agree To When You Use greatwall99

These terms govern every account action you take on greatwall99 — from your first deposit via Touch 'n Go eWallet or Boost through to any withdrawal request.

Account holder responsibilitiesWallet deposit conditionsWithdrawal verification stepsEligible regions onlySubject to local law
greatwall99 What You Agree To When You Use greatwall99
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are not just about what you can and cannot do — they also set out what we commit to on our side. We keep your account data held only as long as is necessary for transaction records and verification compliance. Cookie use on our platform is limited to session management and account authentication; you can adjust cookie preferences in your browser at any time. If you want to request a copy of the data we hold, or ask us to correct inaccurate details, submit the request through the Account Help Desk pathway described above.

Data Retention

We retain your account records, transaction history and identity documents only for as long as required by our operational and legal obligations. Data is not shared with third parties outside payment processing.

Cookie Policy

Cookies on greatwall99 manage your login session and remember your account preferences across mobile and desktop. No advertising cookies are set without your consent; adjust settings in your browser at any time.

Account Security Practices

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact our live chat team to flag the incident.

Requesting Changes or Corrections

Submit a data correction or account-detail update request via the Account Help Desk. Include your registered email and the specific detail to be corrected; we aim to process straightforward requests promptly.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe an account action has been applied incorrectly, contact our support team directly. We handle terms queries through live chat, email and our account help desk. Response times vary by channel; live chat is generally the quickest route for account-specific questions during active hours.

Team online

Live Chat

Open the chat widget from your account dashboard. Raise a terms or account query and our team will walk you through the relevant clause and what it means for your situation.

Email Support

Send a detailed message to our support address found under the Contact section of your account. Include your registered email and the specific clause or transaction you are querying.

Account Help Desk

Log in, navigate to Account Settings, then select Help & Disputes. Submit a formal terms dispute from there; our compliance team reviews submissions and responds in writing.

Frequently Asked Questions About These Terms

Real questions from account holders in Malaysia about how these terms apply to deposits, withdrawals, account access and data rights — answered plainly without legal jargon.

The core account terms apply equally regardless of payment method. GrabPay, FPX and Boost deposits all follow the same transaction rules; the only difference is the clearance path specific to each payment rail.

We publish an updated version on this page whenever terms change. Continuing to use your account after an update is posted means you accept the revised terms. Check this page if you want to see the current version.

Depending on the breach, we may suspend your account pending review or close it entirely. Any funds held in your account wallet at the time of suspension are subject to our verification process before release.

Log in, go to Account Settings, then Account Help Desk, and submit a data access request. Include your registered email address. We will respond with the data we hold tied to your account.

Where Malaysian law applies, it takes precedence over any clause in these terms. Access to our platform is available only where local law permits, and eligibility is your responsibility to confirm.

Raise a dispute through the Account Help Desk in your account settings. Provide the transaction date, amount and payment method used — Touch 'n Go eWallet, Boost or GrabPay — and our compliance team will review it.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.